Frequently Asked Questions
Is your checkout secured with an HTTPS connection?
Yes. We care about your security. That is why we use secure and reliable payment gateways such as Ecwid, which use AVS check and other verification technologies to avoid fraudulent payments and guarantee the safety of sensitive information. Ecwid is PCI-DSS validated Level 1 Service Provider, which is the gold standard for e-commerce solutions worldwide.
How long will it take to process and ship my order?
Most orders will ship within 1 business day via USPS First Class Mail.
How do you ship the commemorative cards? When will my card be delivered?
Your keepsake card(s) should be delivered within 4-7 business days (or less) of placing your order. All individual cards are mailed out via USPS First Class Mail with a traditional stamped envelope. Multiple cards will be shipped inside of a USPS or UPS standard package. Your name and return address will be on the card envelope for a personal touch.
What size and quality are the commemorative cards?
7 x 5" Folded. Your cards are printed on sustainably sourced, acid-free, 120 lb. card stock. This means your commemorative cards won't yellow or fade with age. The paper is a Green-e Certified product sourced from FSC-Certified forests.
Are the tree seedlings planted professionally?
Yes, we only plant our memorial trees through trusted non-profits and tree planting organizations.
What types of trees will be planted?
Various hardwoods and native species such as oaks, carob, redbud, almond, pear, hawthorn, cypress and Atlantic cedar.
Do you receive and retain records of the tree plantings?
Yes, we receive receipts as well as certificates of planting from the non-profits and tree planting organizations that we plant your trees through.
Do you plant fruit trees?
Not at this time.
What sets HolyLandTree.com apart from other memorial tree websites?
Our customer service; we allow a high level of customization that other websites simply do not. You can add a photo or company logo to your card, include a personal message, poem or scripture, order multiple cards, or send the card to multiple addresses. We also have a strong focus on the environmental impact of the gift, and only send out sustainably sourced cards.
Are your cards created by human card designers?
Yes. While it would be less expensive for us to send out auto-generated tree planting certificates, our customers enjoy being able to customize their gifts. Attention to detail and having someone available to fix any potentially embarrassing errors matters - especially when your tree planting is a sympathy gift.
I would prefer an e-certificate to a commemorative card, is this possible?
Yes, we can produce a PDF certificate (that you can print out or email to your recipient) in lieu of a mailed commemorative card. Please note your request in the special instructions box at checkout, and we will send you an e-certificate within 1-3 business days.
I want to order non-personalized plant-a-tree cards in bulk to give out in the future, is this possible?
Yes, we offer non-personalized plant-a-tree cards for purchase in our online store. These cards are shipped in lots of 10 (minimum) with matching blank envelopes. Buy Here
I didn't receive my card/made an error on my card, can you help me?
Please contact customer service and we will mail out a replacement/corrected card as soon as possible - always at no additional cost.
Is my tree planting gift tax-deductible?
No, tree plantings ordered through HolyLandTree.com are considered memorial gift purchases, not charitable donations.